Terms & Conditions

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Terms & Conditions

Last Updated: April 9, 2026

Overview

This website is operated and managed by Pawshub.HK. Throughout this site, the terms “we,” “us,” and “our” refer to Pawshub.HK. By browsing this website, using any services provided herein, or making a purchase through this site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including any related policies and provisions that may be updated from time to time.

These Terms apply to all users of this website, including browsers, customers, merchants, content contributors, and other visitors. If you do not agree to these Terms and Conditions, please do not use this website or any of its services.

This store operates on the WooCommerce platform and the related WordPress framework.

1Online Store Terms

By agreeing to these Terms, you confirm that you have reached the legal age of majority under the applicable laws of your place of residence, or that you have obtained consent from a guardian or legal representative to allow any minor under your guardianship to use this website.

You shall not use this website or its products and services for any illegal, unauthorized, or harmful purposes. You shall not transmit any viruses, malware, worms, trojan horses, or any code that may damage this website, its servers, or other users.

If you violate these Terms, we reserve the right to immediately suspend or terminate the provision of services to you.

2General Conditions

To the extent permitted by law, we reserve the right to refuse service to any person at any time.

You understand that, except for payment information, any data you submit on this website may be transmitted over various networks and may be adjusted as necessary for technical requirements. Payment data will be encrypted during transmission.

Without our prior written consent, you shall not copy, reproduce, sell, resell, distribute, or otherwise exploit this website, its content, or any part of its services.

The headings in these Terms are for convenience only and shall not affect the legal effect or interpretation of any provision.

3Accuracy, Completeness, and Timeliness of Information

The information provided on this website is for general reference purposes only. We do not guarantee that the content is entirely accurate, complete, or up to date.

You should not rely solely on the information on this website when making decisions; you should verify the relevant information independently.

This website may contain historical information for reference purposes only. We reserve the right to modify the content of this website at any time, but we are under no obligation to update any information.

4Modifications to Services and Prices

All product prices, shipping fees, and promotional content are subject to change without prior notice.

We may modify, suspend, or discontinue all or any part of our services at any time without prior notice.

We shall not be liable to you or any third party for any price adjustments, service interruptions, suspensions, or terminations.

5Products and Services

Certain products or services may only be available for purchase online and may be subject to inventory limitations.

Certain products may not be eligible for return or exchange due to hygiene, food safety, or other reasons, and may only be handled in accordance with the return and refund policy on this website.

We have made every effort to accurately display product images and colors, but we cannot guarantee that the display on your device will be identical.

We reserve the right to limit the purchase quantities of any person, region, or jurisdiction, or to discontinue any product at any time.

All product descriptions, specifications, prices, and availability are subject to change by us at any time without prior notice.

6Orders, Payment, and Account Information

We reserve the right to refuse any order and may, as appropriate, limit or cancel purchase quantities per person, per household, or per order.

If we modify or cancel an order, we may contact you using the email, phone number, or billing information provided at checkout.

You agree to provide complete, accurate, and up-to-date order and account information, and to promptly update such information when changes occur, so that we may process transactions and contact you.

We reserve the right to suspend the processing of any relevant order if payment is unsuccessful, the information provided is incorrect, or the system displays an anomaly, until such issue is resolved.

For further details regarding return, refund, and exchange arrangements, please refer to our Return and Refund Policy on this website.

7Account Security

If you create an account on this website, you are responsible for maintaining the confidentiality of your login credentials, password, and other account information.

Any activity conducted through your account shall be deemed as having been authorized by you.

If you suspect any unauthorized use of your account, you should notify us immediately.

We shall not be liable for any loss arising from your failure to safeguard your account information.

8Optional Tools

We may, from time to time, provide tools, features, or services developed or offered by third parties.

Such tools are provided on an "as is" and "as available" basis, and we make no warranties, express or implied, in respect thereof.

Your use of any optional third-party tools is at your own risk, and you should read and comply with the terms of such third parties.

Any new features, services, or tools added in the future shall also be subject to these Terms.

9Third-Party Links

This website may contain links to third-party websites, content, products, or services.

Such links are provided for your convenience only and do not imply our endorsement, recommendation, or assumption of responsibility for their content.

We are not responsible for reviewing or guaranteeing the accuracy, completeness, security, or legality of any third-party website.

You should review the relevant policies and terms of any third-party website before engaging in transactions therewith.

10User Comments and Submissions

If you submit any comments, suggestions, ideas, proposals, or other content to us, whether solicited or not, you agree that we may, without any compensation to you, permanently, irrevocably, and unrestrictedly use, reproduce, modify, publish, translate, and distribute such content.

We are under no obligation to maintain the confidentiality of, respond to, or provide compensation for any submitted content.

You warrant that any content you submit will not infringe any third-party rights and will not contain any illegal, defamatory, obscene, discriminatory, misleading, or malicious content.

You are solely responsible for the accuracy and legality of the content you submit.

11Personal Data

Personal data you submit through this website will be processed in accordance with our Privacy Policy.

We recommend that you read our Privacy Policy before providing any data to understand how we collect, use, and protect your information.

12Errors, Inaccuracies, and Omissions

The content on this website may occasionally contain typographical errors, inaccuracies, omissions, or delays in information updates, including but not limited to product descriptions, pricing, promotions, shipping charges, transit times, and availability.

We reserve the right to correct any errors, update information, or cancel orders after submission at any time without prior notice.

Except as required by law, we are under no obligation to update the information on this website.

13Prohibited Uses

You shall not use this website or its content for any unlawful purpose or assist others in engaging in illegal activities.

You shall not infringe intellectual property rights, harass or discriminate against others, submit false information, upload malicious software, collect personal data of others, send spam, engage in phishing, scrape data, or interfere with the security functions of the website.

If we believe you have violated these Terms or engaged in any misconduct, we reserve the right to immediately terminate your use of the Services.

14Disclaimer and Limitation of Liability

To the maximum extent permitted by law, we do not warrant that this website or the Services will be uninterrupted, error-free, or completely secure.

This website and all products and services are provided on an "as is" and "as available" basis, without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights.

To the maximum extent permitted by law, Pawshub.HK and its directors, employees, agents, contractors, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or other damages arising from the use of this website, Services, or products.

15Indemnification

You agree to indemnify, defend, and hold harmless Pawshub.HK and its affiliates, directors, employees, agents, and service providers from and against any claims, losses, liabilities, costs, or expenses arising from your breach of these Terms, violation of law, or infringement of any third-party rights.

16Severability

If any part of these Terms is held to be invalid, illegal, or unenforceable, such part shall be enforced to the maximum extent permitted by law, and the validity and enforceability of the remaining provisions shall not be affected.

17Termination

These Terms shall remain in effect until terminated by you or us. You may discontinue using the website and Services at any time.

If we believe you have failed to comply with any provision of these Terms, we have the right to terminate this agreement and deny you continued use of the Services at any time without prior notice.

Any rights, liabilities, and obligations that have accrued prior to termination shall survive such termination.

18Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver thereof.

These Terms and other policies posted on this website from time to time constitute the entire agreement between you and us, superseding all prior oral or written agreements, communications, and understandings.

In the event of any ambiguity in these Terms, no interpretation shall be made against any party.

19Governing Law

These Terms and any related service agreements shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

20Updates to Terms

We may revise, update, or replace any part of these Terms at any time by posting an updated version on this website.

You are responsible for periodically reviewing this page to stay informed of the latest version.

Your continued use of this website or the Services after any updates to the Terms constitutes your acceptance of such modifications.

21Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

support@pawshubhk.com