• Website Ordering — Customers can browse and purchase desired products 24 hours a day through our website. Simply add items to your shopping cart, follow the on-screen instructions to fill in delivery details, and select a payment method.
• Order Confirmation — Once an order is submitted, the system will automatically send an "Order Confirmation Email" to your email address. If you do not receive it, please check your spam folder or contact our customer service team.
• Stock Information — All orders are subject to inventory availability. In the event of a stock shortage, we will contact you via email or WhatsApp as soon as possible to arrange a refund or product replacement.

We offer a variety of secure and convenient payment methods for your selection.

• Online Credit Card — Supported cards include Visa, MasterCard, and American Express.
• Bank Transfer / ATM — Please transfer the payment to the following bank account and upload the receipt after payment:
  Bank DBS Bank (Hong Kong)

  Account Number 016-478-794-988-3539

  Account Name Pawshub.HK Limited

We primarily engage third-party logistics companies (e.g., SF Express, Hongkong Post, or local couriers) to deliver your orders.

Delivery Areas & Shipping Fees

Delivery Time

• Estimated Delivery Time — After payment confirmation, orders are generally delivered within 1–3 working days (remote areas may require an additional 1–2 days).
• Order Cut-off Time — Orders with payment confirmed before 12:00 PM daily will be dispatched on the next working day; subsequent orders will be processed accordingly.

Adverse Weather Arrangements

To ensure the safety of logistics personnel, delivery arrangements during adverse weather are as follows:

To protect your rights, please take note of the following when signing for your goods.

1. On-site Verification — Please inspect the items upon delivery whenever possible. If the packaging is damaged, leaking, or shows signs of tampering, notify the delivery personnel immediately and refuse acceptance, then contact us for follow-up.
2. Dry / Wet Food Inspection — Upon receiving pet food, please check that the packaging is intact and that the product is within its expiration date.
3. Incorrect Delivery — If the items received do not match the order, please retain the original packaging and products, and contact us within 3 days to arrange a replacement.

Due to the nature of pet supplies (especially food and hygiene products), no returns or exchanges are accepted except under the following circumstances.

• except under the following circumstances:
• The product has quality issues (e.g., unopened packaging but spoiled contents).
• The product is severely damaged during transportation.

Return and Exchange Process

If the above return conditions are met, please contact us within 3 working days of receiving the goods, providing your order number and photos of the items. After verification, we will arrange a reshipment or refund.

For any inquiries regarding shopping or delivery, please feel free to contact us through the following channels.