Privacy Policy

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Privacy Policy

Pawshub.HK Limited is committed to protecting and respecting your personal privacy. This policy explains how we collect, use, store, and protect your personal data, as well as the rights you have in relation to such data.

Last updated: July 2026

Personal Data We Collect

We may collect and process the following types of personal data:

Basic Information
Name
Contact Information
Email address, phone number, delivery address
Order Information
Purchase history, transaction details, payment methods
Technical Data
IP address, browser type, device information
Usage Behavior
Browsing history, click behavior, time spent on the website
Market Data
Interests, preferences, survey or questionnaire responses
Payment data is processed by third-party payment platforms; we do not directly store your credit card or bank card information.

How We Collect Data

We collect your data through the following means:

  • When you register an account or place an order
  • When you subscribe to newsletters or participate in promotional activities
  • When you contact our customer service
  • When you browse this website (via Cookies and tracking technologies)
  • When you interact with us on social media

Purposes of Data Use

We collect your personal data primarily for the following purposes:

  1. 1 Processing orders and providing products and services
  2. 2 Customer service and after-sales support
  3. 3 Improving website experience and product quality
  4. 4 Internal record-keeping and data analysis
  5. 5 Marketing and sending promotional information (with your consent)
  6. 6 Conducting market research and collecting feedback
  7. 7 Preventing fraud and ensuring website security
  8. 8 Fulfilling legal obligations

Data Retention and Sharing

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When the data is no longer needed, we will securely delete or anonymize it.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share data in the following circumstances:

  • In collaboration with service providers (e.g., logistics companies, payment platforms, technical service providers)
  • With your consent
  • To comply with legal or government requirements
  • To prevent fraud or protect rights and interests
All partners must comply with confidentiality obligations and data protection requirements.

Cookies and Tracking Technologies

This website uses Cookies to enhance user experience, including:

  • Recording login status
  • Analyzing website traffic and usage behavior
  • Providing personalized content and product recommendations
You may refuse Cookies through your browser settings, but this may affect certain functions of the website.

Data Security

We implement reasonable technical and administrative measures to protect your personal data:

Data encryption Access control Secure servers
However, internet transmission is not 100% secure, and we cannot guarantee absolute data security.

Your Rights

Under applicable laws, you have the right to:

  1. 1 Access your personal data held by us
  2. 2 Request correction of inaccurate data
  3. 3 Request deletion of personal data (where applicable)
  4. 4 Refuse or unsubscribe from receiving marketing communications
To exercise the above rights, pleaseContact Us

Direct Marketing and Third-Party Links

Direct Marketing

With your consent, we may send you product information and offers via email, messages, or other means. You may stop receiving such communications at any time by using the unsubscribe link in the email or by contacting us.

Third-Party Website Links

This website may contain links to other websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.

Minors and Policy Updates

Minors

If you are under 18, please provide your personal data only with the consent of a parent or guardian.

Policy Updates

We may update this Privacy Policy from time to time and will publish the latest version on this page. We recommend that you review it periodically.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Pawshub.HK Limited

Last updated: July 2026 · © Pawshub.HK Limited All rights reserved